About
General Questions
free to contact us if you don't get your question's answer in below.
01
What types of shipping services does EagleWing Logistics offer?
01
What types of shipping services does EagleWing Logistics offer?We provide international freight forwarding, domestic shipping within Israel, warehousing and distribution, customs brokerage, and last-mile delivery solutions tailored to your business needs.
02
How long does international shipping typically take?
02
How long does international shipping typically take?Delivery times vary by destination and shipping method. Air freight typically takes 3-7 days, while sea freight can take 2-6 weeks depending on the route. Contact us for specific transit times to your destination.
03
Do you handle customs clearance?
03
Do you handle customs clearance?Yes, our experienced customs brokerage team manages all documentation, duties, and regulatory compliance to ensure smooth cross-border shipments.
04
What countries do you ship to?
04
What countries do you ship to?We ship worldwide through our global network of logistics partners, covering
major markets across Europe, Asia, North America, and beyond.
05
How can I track my shipment?
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How can I track my shipment?Once your shipment is dispatched, you’ll receive tracking information via email. You can also contact our operations team at operations@eaglewingww.com for real -time updates.
06
Do you offer warehousing services?
06
Do you offer warehousing services?Yes, we provide secure warehousing and distribution services in our Petah Tikva facility, including inventory management and order fulfillment.
07
What are your operating hours?
07
What are your operating hours?Our operations team is available Sunday through Thursday, 8:00 AM – 6:00 PM ( Israel time). For urgent inquiries, please email operations@eaglewingww.com.
08
How do I get a shipping quote?
08
How do I get a shipping quote?Contact us at operations@eaglewingww.com with your shipment details (origin, destination, weight, dimensions, and cargo type), and we’ll provide a competitive quote within 24 hours.
Information
Frequently Asked
Questions
01
What documentation do I need for international shipments?
01
What documentation do I need for international shipments?Required documents typically include commercial invoice, packing list, bill of lading, and certificate of origin. Specific requirements vary by destination country and cargo type.
02
Do you ship hazardous materials?
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Do you ship hazardous materials?Yes, we handle dangerous goods shipments with proper certification and compliance with IATA/IMDG regulations. Additional documentation and fees apply.
03
What is your claims process for damaged or lost shipments?
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What is your claims process for damaged or lost shipments?Report any damage or loss within 48 hours of delivery. Our team will investigate and process claims according to our insurance policy terms.
04
Can you handle oversized or heavy cargo?
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Can you handle oversized or heavy cargo?Absolutely. We specialize in project cargo and have experience moving oversized machinery, equipment, and heavy industrial goods.
05
Do you offer insurance for shipments?
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Do you offer insurance for shipments?Yes, we provide cargo insurance options to protect your goods during transit. Coverage levels can be customized based on cargo value.
06
What payment methods do you accept?
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What payment methods do you accept?We accept bank transfers, credit cards, and for established clients, we offer credit terms with approved accounts.
07
Can you arrange door-to-door delivery?
07
Can you arrange door-to-door delivery?Yes, our last-mile delivery service ensures your cargo reaches its final destination, whether it’s a business address or residential location.
08
Do you provide packaging services?
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Do you provide packaging services?Yes, we offer professional packing and crating services to ensure your goods are properly secured for international transport.
09
What is your minimum shipment size?
09
What is your minimum shipment size?We handle shipments of all sizes, from small parcels to full container loads ( FCL) and less-than-container loads (LCL).
10
How experienced is EagleWing Logistics?
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How experienced is EagleWing Logistics?With 30 years in the industry since 1996, we bring three decades of expertise in global logistics and supply chain management.